Taftan Imports — Refund & Return Policy

We want our customers to receive their products in good condition and within their stated expiry dates. If you receive a product that is damaged, defective, expired, or otherwise unsuitable, please contact us as soon as possible after delivery.

1. Damaged or Expired Products

If any product arrives damaged, spoiled, defective, or expired, please provide us with clear photographs or videos of the product and its packaging.

After verification, we will offer a refund or replacement for the affected product, as applicable.

If multiple products from the same order are affected, each affected product will be assessed individually.

2. Products Within Their Expiry Date

Products that are delivered within their stated expiry date are considered valid and usable, provided they have been stored according to the product's storage instructions.

Opening a product does not, by itself, make the product defective or expired. However, if you believe an opened product has a genuine quality issue, please contact us so that we can assess the matter.

3. Full-Order Refund

If you are not satisfied with the order and wish to request a refund for the entire order, all products must be returned to Taftan Imports before a full refund is issued.

Where applicable, we may arrange a rider or courier to collect the products from your address.

Once the returned package reaches us, we will verify the items and process the refund for the eligible order amount.

4. Return Packaging

Customers must ensure that returned products are packed securely using the original protective packaging in which the order was delivered, or equivalent protective packaging suitable for safely transporting the products.

If products are damaged during the return journey because they were inadequately or improperly packaged by the customer, the damaged items may not be eligible for a refund.

If the return is arranged by Taftan Imports, we will provide the customer with the necessary return instructions.

5. Perishable and Temperature-Sensitive Products

Products such as cheese, dairy, creams, and other temperature-sensitive items may be affected by extreme weather and transportation conditions.

Customers should follow the storage instructions provided with the product immediately after delivery.

If a temperature-sensitive product arrives visibly spoiled, damaged, or otherwise unsuitable, please notify us promptly with photographic evidence so that we can assess and resolve the issue.

6. Items That Are Not Eligible for Refund

• Products damaged after delivery due to improper storage or handling by the customer.
• Products damaged during return transportation because of inadequate packaging by the customer.
• Products that have been substantially used or consumed, unless there is a verified quality or safety issue.
• Claims made without sufficient evidence where evidence is reasonably required to verify the issue.

7. Refund Processing

Once the returned products have been received and inspected, eligible refunds will be processed through the applicable payment method.

For individual damaged or expired products, only the affected products will normally be refunded unless the circumstances justify a full-order refund.

Taftan Imports reserves the right to verify claims before issuing refunds in order to prevent misuse of the refund policy.

Our aim is to handle genuine product-quality issues fairly while ensuring that the refund policy is applied consistently to all customers.