Shipping policy

Taftan Imports — Shipping Policy

At Taftan Imports, we aim to deliver your order safely and as quickly as possible. Please review the following shipping terms before placing your order.

1. Delivery Areas

We currently deliver orders across Pakistan through available courier and delivery services.

Delivery availability may vary depending on the customer's location and the products included in the order.

2. Processing Time

Orders are generally processed and dispatched after confirmation.

Orders may take approximately 1–2 business days to process before being handed over to the courier.

During periods of high order volume, public holidays, adverse weather, or other unforeseen circumstances, processing may take longer.

3. Delivery Time

Estimated delivery time after dispatch is generally:

  • Major cities: 2–4 business days

  • Other areas: 3–7 business days

  • Remote areas: Delivery may take additional time depending on courier availability.

These are estimated delivery times and are not guaranteed. Delays caused by courier operations, weather conditions, road closures, strikes, natural events, or other circumstances beyond our control may occur.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout where applicable.

Any applicable shipping charges are the responsibility of the customer unless the order qualifies for a promotional free-shipping offer.

5. Cash on Delivery (COD)

For COD orders, payment must be made to the courier at the time of delivery.

Customers are requested to place COD orders only when they are certain that they will be available to receive the parcel.

Repeated refusal of COD orders, failure to receive an order, or providing incorrect contact or delivery information may result in COD availability being restricted for future orders.

6. Prepaid Orders

For prepaid orders, payment must be completed before the order is dispatched.

Once payment has been successfully received, the order will be processed according to our standard processing and shipping procedures.

Prepaid payment does not affect a customer's eligibility for a valid refund under our Refund & Return Policy.

7. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Complete delivery address

  • Active phone number

  • City and area

Taftan Imports will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

Additional delivery charges may apply if an order needs to be re-shipped because incorrect information was provided.

8. Courier Delays

Once an order has been handed over to the courier, delivery is subject to the courier's operational network.

Delays may occur because of:

  • Weather conditions

  • Road closures

  • Public holidays

  • Security restrictions

  • Courier operational issues

  • Natural disasters

  • Other circumstances beyond our reasonable control

We will assist customers in communicating with the courier regarding delayed shipments where possible.

9. Perishable and Temperature-Sensitive Products

Some products sold by Taftan Imports, including cheese, dairy products, creams, and other temperature-sensitive products, may be affected by prolonged exposure to heat.

Customers should inspect temperature-sensitive products promptly after delivery and follow the storage instructions provided with the product.

If a product arrives visibly damaged, spoiled, or otherwise unsuitable, the customer should contact us as soon as possible and provide photographs or videos so that we can investigate the issue.

Please refer to our Refund & Return Policy for information regarding refunds and replacements.

10. Delivery Inspection

Customers are encouraged to inspect the external condition of the package at the time of delivery where possible.

If the package appears severely damaged, customers should photograph the package before opening it and contact Taftan Imports as soon as possible.

11. Failed Delivery Attempts

If a courier is unable to deliver an order because the customer is unavailable, the phone number is unreachable, or the address is incorrect or incomplete, the courier may make additional delivery attempts according to its own procedures.

If the order is returned to Taftan Imports because of repeated failed delivery attempts or refusal by the customer, additional shipping charges may apply if the customer requests the order to be shipped again.

12. Order Tracking

Where tracking information is available, customers may receive a tracking number after their order has been dispatched.

Customers can use the provided tracking information to monitor the progress of their shipment.

13. Lost or Missing Shipments

If a shipment appears to be lost or has not been delivered within a reasonable period, Taftan Imports will contact the relevant courier and investigate the shipment.

Refunds or replacements for confirmed lost shipments will be handled according to the circumstances and our Refund & Return Policy.

14. Shipping and Refunds

Shipping and delivery charges may be treated separately from product refunds depending on the circumstances of the return or refund.

Where a refund is approved due to a verified product defect, damage, or expiry, the applicable refund will be processed according to our Refund & Return Policy.

15. Contact Us

If you have questions regarding your shipment, delivery, or tracking information, please contact Taftan Imports through our official customer support channels.

By placing an order with Taftan Imports, you acknowledge that delivery times are estimates and may be affected by circumstances outside our reasonable control.